Welcome to our service platform (hereinafter referred to as “this platform”). Before purchasing our virtual services, please read the following return policy carefully to understand our relevant regulations on after-sales.

  1. Service type and applicability
    Since our virtual services (such as online marketing services, advertising services, etc.) are digital products, they are considered to have been used once purchased, and you usually cannot get a refund after purchase. Unless in the following special circumstances, we will provide the option of refunding or returning the service.
  2. Refund conditions
    You can apply for a refund in the following circumstances:

Service not delivered: If you find that the service is not delivered as agreed after purchasing the service, you can apply for a refund.
Service quality issues: If you think that the service we provide does not meet the agreed standards or has major defects, you can apply for a refund, and we will review it according to the specific circumstances.
Technical issues: If you cannot use the purchased service normally due to problems with this platform, you can apply for a refund.

  1. Application Process
    To apply for a refund, please follow the steps below:

Contact Customer Support: Contact us through our customer support channels within a reasonable time to get a refund (usually within 14 days of purchase) to explain the reason for the refund.

Email: info@xstarlandadp.com

Provide relevant information: When applying for a refund, please provide the following information:

Order number
Purchase date
Your contact information
Specific reason for the refund request
Waiting for review: We will review your refund request within 7 working days after receiving your application and contact you by email or phone.

  1. Refund processing
    After the review is passed, we will return the refund amount to the account you used for payment within a reasonable time. Please note that the refund processing time may vary depending on the payment channel.
  2. Service Modification and Cancellation
    If you want to change or cancel the purchased service after purchase, please contact our customer support team in time. We will evaluate whether we can provide you with corresponding support based on the specific circumstances.
  3. Disclaimer
    The scope of application of this policy is limited to refund applications in specific circumstances. We reserve the right to refuse refunds for any application that does not meet the refund conditions. To the extent permitted by law, we have the final right of interpretation of our refund policy.

VII. Policy Changes
We may update this return policy from time to time. If there are major changes to the policy, we will notify you by email or on this platform. Your continued use of this platform after the change means that you agree to the changed return policy.

Thank you for choosing our virtual service platform! We are committed to providing you with quality services and protecting your rights.